3 minute readApplies to: v4

Troubleshooting users being unable to log on

HTTP Error 500 (Static) after logging in when multi-factor authentication is required for the Microsoft Azure Management application

This error is shown when an Azure Active Directory Conditional Access policy is configured requiring multi-factor authentication (MFA) for the Microsoft Azure Management application.

HTTP 500 (Static)

HTTP Error 500 (Static) This error is triggered by ASP .NET and likely indicates a configuration problem rather than a runtime error in SquaredUp itself

The solution is to create a similar Conditional Access policy requiring multi-factor authentication for the SquaredUpAzure enterprise application (or, if preferred, to add the SquaredUpAzure enterprise application to the existing Microsoft Azure Management MFA Conditional Access policy).

For more information see Microsoft Quickstart: Require MFA for specific apps with Azure Active Directory Conditional Access

No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server

No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server.

No License Available

This message means that either:

  • The user trying to log on has been blocked from accessing SquaredUp.

or

  • The maximum number of named users has been reached and therefore this user has been declined a licence.

In SquaredUp click on the right-hand menu ☰ > system > named users. Check if this user has been blocked, or if they are listed as a licensed user, and how many named users are available.

If you do not see the number of named users you expected see the FAQ and Troubleshooting section of How to manage Named Users.

"Your session has expired" - Users are unexpectedly logged out

SquaredUp session has expired

Your session has expired. Please refresh the page and try again

A user can roam across devices, but cannot connect from more than one device simultaneously. A user can have SquaredUp open in several browser tabs on the same device at the same time, but cannot access SquaredUp from multiple different browsers at the same time.

Need admin approval

Need admin approval

Users logging in to SquaredUp for the first time may see the message Need admin approval if an administrator did not tick Consent on behalf of your organization at the permissions requested stage of SquaredUp deployment. An administrator needs to give consent in the Azure portal as described below:

  1. In the Azure portal search for Enterprise Applications.
  2. Within Enterprise applications search for SquaredUpAzure and select the SquaredUpAzure enterprise application mentioned in the Need admin approval message.

    SquaredUpAzure Enterprise Application

  3. Click on Permissions from the menu (under Security).
  4. Click the button Grant admin consent for <tenant>.

    Grant Admin Consent

Support

You may also like to look at Troubleshooting Named Users

For further help please contact SquaredUp Support and reply to the automatic response with the output of the SquaredUp Diagnostics and a screenshot of the problem.

How to manage Named Users

SquaredUp Users

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