1 minute readApplies to: v4

Where to find log files

Help us speed up troubleshooting

SquaredUp support may ask you to send the SquaredUp log files to assist with troubleshooting.

We'd love it if you could send us the results of the SquaredUp diagnostic script which will include the log files along with a lot more useful diagnostic information, which will help us resolve your problem much more quickly.

It would also be fantastic if you could send a screenshot of the error or issue and a description of what is happening.

More information about the SquaredUp Log Files

Logging is enabled by default and SquaredUp saves daily logs in the following folder:

SquaredUpv4\Transient\Log

For an Azure Marketplace deployment the squaredupv4 folder will typically be located at F:\squaredupv4.

For an install using the downloadable installer the default location is C:\inetpub\wwwroot\SquaredUpv4, but a custom location may have been chosen during the installation.

If the log directory contains no log files or the log files are out of date, then check that the SquaredUp application pool account (NetworkService by default) has write permissions on the log directory.

Up to 31 days' worth of log files are retained. After this point the oldest file will be deleted. So, excluding the upgrade.log file, there will only ever be a maximum of 31 log files in the Transient\Log folder.

If you need assistance please contact SquaredUp Support and reply to the automatic response with the output of the SquaredUp Diagnostics and a screenshot of the problem.

Collecting Diagnostic Information

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