Help us speed up troubleshooting
SquaredUp support may ask you to send the SquaredUp log files to assist with troubleshooting.
We'd love it if you could send us the results of the SquaredUp diagnostic script which will include the log files along with a lot more useful diagnostic information, which will help us resolve your problem much more quickly.
It would also be fantastic if you could send a screenshot of the error or issue and a description of what is happening.
SquaredUp Maintenance page
You can view and download the latest logs from the Maintenance page in SquaredUp from the top right-hand menu ☰ system > maintenance
More information about the SquaredUp Log Files
Logging is enabled by default and SquaredUp saves daily logs in the following folder:
SquaredUpv4\Transient\Log
For an Azure Marketplace deployment the squaredupv[Version Number] folder will typically be located on F:\ for example:
F:\squaredupv5 or F:\squaredupv4.
For an install using the downloadable installer the default location is C:\inetpub\wwwroot\SquaredUpv5
or
C:\inetpub\wwwroot\SquaredUpv4
A custom location may have been chosen during the installation.
Troubleshooting Logs
If the log directory contains no log files or the log files are out of date, then check that the SquaredUp application pool account (NetworkService by default) has write permissions on the log directory. See the section about applying the correct file permissions automatically in How to check and modify the application pool identity.
Up to 31 days' worth of log files are retained. After this point the oldest file will be deleted. So, excluding the upgrade.log file, there will only ever be a maximum of 31 log files in the Transient\Log folder.
If you need assistance please contact SquaredUp Support and reply to the automatic response with the output of the SquaredUp Diagnostics and a screenshot of the problem.