The SLA tile displays gauges showing the availability of SCOM objects, such as servers or applications, based on your SCOM Monitor Service Level Objectives (SLOs).
The SLA tile uses Monitor SLOs from SCOM. SquaredUp does not support Collection Rule SLOs, or the unmonitored state, which should not be ticked. For more information see How to create a Service Level Objective in SCOM.
Walkthrough: Creating an application SLA dashboard
The SLA tile can be used on a dashboard or a perspective. This walkthrough shows you how to add a SLA tile to a dashboard.
- You can add the SLA tile to an existing or new dashboard or perspective. For this walkthrough we'll create a new dashboard. In SquaredUp navigate to where you'd like the dashboard to be created. Hover over the + button and click dashboard.
- Give the dashboard a title, by replacing the text that says New Dashboard.
- A new tile has already been added to the dashboard. Edit the title by overwriting the placeholder value New tile with your own title.
The tile selector will already be open. Click SLA.
Next we need to scope the tile. To view Distributed Applications (DAs), in the scope section select advanced then in the class box type
user created distributed application.
To show the SLA of a group itself, use the list option and type in the name of your group. To show the SLA of members of a group use the group option with your group name.
Correctly scoping the tile is probably the most important part, so to find out more about advanced options, such as how to only show objects that are not healthy take a look at How to use criteria when scoping objects
In the slo selection section click on the drop down list and select the Monitor SLO from SCOM that you wish to use. The slo selection drop down only lists the Monitor SLOs from SCOM.
SquaredUp does not support Collection Rule SLOs, or the unmonitored state, which should not be ticked. For more information see How to create a Service Level Objective in SCOM.
- The timeframe section defaults to using the timeframe set for the whole page, and left as use page timeframe allows the user to change the timeframe. This is the timeframe over which the SLA will be calculated. Hourly aggregated data will be used if it exists for the whole of the interval, if not then daily aggregated data is used.
The style section allows you to change from larger SLA gauges as tile to smaller inline rows:
You might like to use tile style for a large impact wallboard:
Or the inline style to display more objects:
- The visualization section allows you to remove the status icon, label or SLA value, we'll leave these as they are for this walkthrough.
- The label section allows you to change the name displayed, for example using a custom label, we'll leave this section too.
- Click done.
SLA gauge is missing and the group's health state is grey
If when displaying the status and SLA of groups themselves (adding groups to scope > list for example) one or more groups have missing SLA gauges and the health status is shown as grey with a question mark, this means that the group does not have a Dependency Roll Up Monitor.
If the percentage uptime shown in SquaredUp does not match that shown in SCOM
SquaredUp pulls service level data from the Operations Manager Data Warehouse.
To verify that the data shown in SquaredUp matches that shown in SCOM, you should check the configuration of the SLO to ensure that Unmonitored is not ticked (SquaredUp does not support the unmonitored state) and can run a Service Level Tracking Summary Report, both described further in Troubleshooting the SLA tile.