No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server
If a user sees this message when trying to logon see No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server
If you see a message similar to the above, but in a tile on the page when using SquaredUp see There are no licenses available, or the license for this user is in use elsewhere.
Username or password incorrect
This message means that either:
- The username entered does not exist in Active Directory.
- If the username is correct, they have entered the wrong password.
Check Active Directory Users and Computers for this user.
Authentication with the System Center Operations Manager server was unsuccessful
Check whether it is just one user getting this message when trying to logon, or all users.
Users are unexpectedly presented with the SquaredUp logon screen
If you are load balancing SquaredUp ensure that the load balancer is configured with sticky sessions, source IP/address affinity or persistence enabled see Tips for configuring a load balancer.
If users are unexpectedly logged out before the session time-out is reached see Users are unexpectedly logged out of SquaredUp.
Users are presented with the browser sign in screen
If you have configured Windows authentication / Single Sign-On run the Kerberos diagnostics script to check the configuration, and then follow the troubleshooting article to check the configuration, such as the browser settings. See Troubleshooting Kerberos.
For assistance resolving Kerberos issues please contact SquaredUp Support and reply to the automatic response with the output of the SquaredUp Diagnostics and a screenshot of the Kerberos script results.