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Open Access dashboards are cut off or show an unusable fixed scroll bar

Catherine
  • Updated

When the full length of the Open Access page is not shown or fixed scroll bars are visible then you may need to increase the following settings as shown below.

On SquaredUp v4 this is fixed by increasing some of the Open Access wait times, as described in this article. If you are using SquaredUp v5 see Troubleshooting Open Access on v5.

Increasing some of the Open Access wait times

You will need to connect to your SquaredUp server.

  1. On the server where SquaredUp for Azure is installed run Notepad as administrator (File, Run, type notepad, and then right-click and select Run as administrator), and then open the following file:

    squaredupv4\User\Configuration\openaccess.json

    For an Azure Marketplace deployment the squaredupv4 folder will typically be located at F:\squaredupv4.

    For an install using the downloadable installer the default location is C:\inetpub\wwwroot\SquaredUpv4, but a custom location may have been chosen during the installation.

  2. If openaccess.json is blank or only contains {} then add the following:

    {
    "oa-ajax-complete-wait": 5000,
    "oa-width-resize-wait": 1000,
    "oa-height-resize-wait": 1000
}

  3. If openaccess.json already contains settings, then you will need to add a comma at the end of the previous line to look something like this:

    {
    "oa-loopback-base-url": "https://hostname",
    "oa-ajax-complete-wait": 5000,
    "oa-width-resize-wait": 1000,
    "oa-height-resize-wait": 1000
}
  4. Save the file.
  5. In IIS recycle the SquaredUpv4 application pool for the settings to take effect.
  6. You may need to adjust the time in milliseconds. If not specified, the default for oa-ajax-complete-wait is 1000 ms, and for oa-width-resize-wait and oa-height-resize-wait it is 300 ms.

For more help see Troubleshooting Open Access.

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