Symptoms
A user sees the following message when trying to logon:
"Authentication with the System Center Operations Manager server was unsuccessful"
Overview
This message means that either:
- The user trying to log on is not a SCOM user and is therefore unable to authenticate against the SCOM SDK.
or
- The SCOM server specified is incorrect or inaccessible and therefore SquaredUp cannot communicate with the SCOM SDK.
Procedure
If others users can log in:
Check that this user is a SCOM user. Check in Active Directory Users and Computers that this user is a member of a group that has permissions to access SCOM. Commonly used roles include Administrator and Read-Only Operator, but users with other roles - such as Read-Only Operator, Operator, Advanced Operator and Author - may also log on, see Who can log on to SquaredUp?
If no one can log in:
Check that the SCOM server specified is correct and that the System Centre Data Access Service is running on that server:
- On the SCOM server open Server Manager > Tools > Services and right-click on the System Center Data Access Service and click start or restart. Then test again.
-
Run notepad as administrator (File, Run, type
notepad
, and then right-click and select Run as administrator) and then open thescom.json
file.By default this is stored in
C:\inetpub\wwwroot\SquaredUpv4\User\Configuration\scom.json
If you are using high availability (HA) check the
scom.json
on any SquaredUp server. -
Update the value next to
server-address
to the correct SCOM server name, for example:"server-address": "SCOMServer01"
Where
SCOMServer01
should be replaced by your SCOM server name. - Save the file.
- Recycle the SquaredUpv4 application pool in IIS in your SquaredUp server(s).
- Check that you can log in to SquaredUp.