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An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits

Catherine
  • Updated

Symptoms

When activating SquaredUp you see the following message:

"An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits"

Procedure

Your SquaredUp licence key(s) will have a text prefix followed by 5 groups of letters and numbers:

type-prefix-aaaaa-bbbbb-ccccc-ddddd-eeeee

For example:

SQUP-PRIMARY-abc12-def34-ghi56-78jkl-90mno

SquaredUp v4.1 and above accepts either the new prefixed licence key (above) or the old style without the prefix.

On SquaredUp v4.0 and below you should use the old style licence key, consisting of 5 groups of 5 letters/numbers. Remove the prefix from the licence key to leave just 5 groups.

For example, remove SQUP-PRIMARY- to leave just aaaaa-bbbbb-ccccc-ddddd-eeeee.

For more information see How to activate your licence

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