Frequently Asked Questions
How do I manage user licences?
What can I do if users are unable to logon?
Troubleshooting users being unable to log on
Which licence key do I use to activate SquaredUp?
How do I know which licence is currently being used?
See How to check which licence key is being used
How do I activate my licence?
See How to activate your licence
How can I activate if my SquaredUp server cannot connect to the internet?
That's fine, you can perform a manual or offline activation on another computer that has got internet access and then copy the .bin activation file onto the server. See How to activate your licence offline (manually).
I've been asked to 'reactivate' my licence, how do I do that?
You will be asked to reactivate your existing licence key, if it has been modified or extended.
See How to reactivate your licence
I get an error when trying to activate...
"License already activated" or "Maximum activations reached"
See "License already activated" or "Maximum activations reached"
An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
On SquaredUp v4.0 and below you should use the old style licence key, consisting of 5 groups of 5 letters/numbers. Remove the prefix from the licence key to leave just 5 groups.
The activation key you have entered is incompatible with this version of SquaredUp
See The activation key you have entered is incompatible with this version of SquaredUp
This key has expired
Users get an error logging on
There are no licenses available, or the license for this user is in use elsewhere