Frequently Asked Questions
How do I manage user licences?
What can I do if users are unable to logon?
Troubleshooting users being unable to log on
Which licence key do I use to activate SquaredUp?
How do I know which licence is currently being used?
See How to check which licence key is being used
How do I activate my licence?
See How to activate your licence
How can I activate if my SquaredUp server cannot connect to the internet?
That's fine, you can perform a manual or offline activation on another computer that has got internet access and then copy the .bin activation file onto the server. See How to activate your licence offline (manually).
I've been asked to 'reactivate' my licence, how do I do that?
You will be asked to reactivate your existing licence key, if it has been modified or extended.
See How to reactivate your licence
I get an error when trying to activate...
License already activated or Maximum activations reached
Activation keys are normally valid for a limited number of activations.
If you need any help please contact Support with the activation key.
An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
SquaredUp licence keys resemble the following format type-prefix-aaaaa-bbbbb-ccccc-ddddd-eeeee
Please contact Support if you need information about your licence key.
The activation key you have entered is incompatible with this version of SquaredUp
The activation key being used is not valid for the version of SquaredUp. Please contact Support with details of the problem and the activation key.
This key has expired
Users get an error logging on
"No license available" - Troubleshooting users being unable to log on