This article describes how to troubleshoot Open Access on SquaredUp v5.
1. Rerun generate for the dashboard experiencing issues
If one particular dashboard is experiencing issues with Open Access we recommend you rerun the generate option for that dashboard.
To do this in SquaredUp click the top right-hand menu ☰ system > open access then click the generate link next to that particular Open Access dashboard.
Alternatively, from the dashboard itself you can disable Open Access and re-enable it, by toggling from on to off to on again, which will also run the regenerate option.
You will see the message 'Preparing your Open Access dashboard, please wait':
3. Common errors:
"Error loading dashboard - No open access dashboards were found"
You may see this message when viewing the open access navigation bar if all the dashboards that were on the open access navigation have had Open Access disabled or are removed from the Open Access navigation bar.
"Error loading dashboard - This Open Access ID is expired or relates to a page which no longer exists"
You may see this message when viewing an Open Access URL for a dashboard that was previously enabled for Open Access but has since had Open Access disabled.
Some tiles on the Open Access page are not shown
Rerun the generate option for that dashboard, from the top right-hand menu ☰ system > open access click the generate link next to that particular Open Access dashboard, as described above.
How do I increase the SquaredUp logging level to log data about Open Access?
Support may ask you to change the SquaredUp logging level from information to debug. You can do this from the top right-hand menu ☰ system > maintenance see Maintenance page.
Reference - v5 Open Access settings
This table shows the Open Access settings you might see in
For an Marketplace deployment the
squaredupv5 folder will typically be located at
For an install using the downloadable installer the default location is
C:\inetpub\wwwroot\SquaredUpv5 but a custom location may have been chosen during the installation.
|oa-refresh-interval||Open Access dashboard refresh interval in seconds (not in ms) (60 seconds)||60||60|
|oa-theme||Open Access dashboards in SquaredUp Dashboard Server default to dark theme, but can be changed to lighttheme||darktheme||lighttheme (if preferred)|