This message is displayed when the same user account is logged in to SquaredUp on another machine, or in another browser session running on the same machine. The Named User licence can only be used by one user account from one browser session (see How to manage Named Users).
If the same user logs in a second time elsewhere, this message will be displayed on the dashboards of the first session, because the Named User licence for this user has been allocated to the second session.
A user (see Who can log on to SquaredUp?) can roam across devices, but cannot connect from more than one device simultaneously. A user can have SquaredUp open in several browser tabs on the same device at the same time, but cannot access SquaredUp from multiple different browsers at the same time.
If you encounter this error, please ensure that there are no browser windows on any machine that your user account is logged into that might have a session open with SquaredUp. Then open SquaredUp again.
'No license available' shown when user attempts to log on
The error described in this article is shown in a tile on the page when using SquaredUp. If users are unable to logon, see Troubleshooting users being unable to log on.
Please contact SquaredUp Support if you experience any problems and reply to the automatic response with the output of the SquaredUp Diagnostics (see Collecting diagnostic information) and, if possible, a screenshot of the problem.