Where to find log files
Help us speed up troubleshooting
SquaredUp support may ask you to send the SquaredUp log files to assist with troubleshooting.
We'd love it if you could send us the results of the SquaredUp diagnostic script (see Collecting diagnostic information) which will include the log files along with a lot more useful diagnostic information, which will help us resolve your problem much more quickly.
It would also be fantastic if you could send a screenshot of the error or issue and a description of what is happening.
SquaredUp Maintenance page
You can view and download the latest logs from the Maintenance Page in SquaredUp from the top right-hand menu ☰ system > maintenance
More information about the SquaredUp Log Files
Logging is enabled by default and SquaredUp saves daily logs in the following folder:
Where to find the
SquaredUpv[Version Number] folder
The default location for the
SquaredUpv[Version Number] folder is
C:\inetpub\wwwroot\SquaredUpv[Version Number], but a custom location may have been chosen during the installation.
For example, for SquaredUp v5 the default folder location is
C:\inetpub\wwwroot\SquaredUpv5 and for v4
If the log directory contains no log files or the log files are out of date, then check that the SquaredUp application pool account (NetworkService by default) has write permissions on the log directory. See the section about applying the correct file permissions automatically in How to check and modify the application pool identity
Up to 31 days' worth of log files are retained. After this point the oldest file will be deleted. So, excluding the
upgrade.log file, there will only ever be a maximum of 31 log files in the
Please contact SquaredUp Support if you experience any problems and reply to the automatic response with the output of the SquaredUp Diagnostics (see Collecting diagnostic information) and, if possible, a screenshot of the problem.