Frequently Asked Questions
How do I manage user licences?
What can I do if users are unable to logon?
How do I know which licence is currently being used?
Users get an error logging on
How do I activate my licence?
Which licence key do I use to activate SquaredUp?
How can I activate if my SquaredUp server cannot connect to the internet?
That's fine, you can perform a manual or offline activation on another computer that has got internet access and then copy the .bin activation file onto the server. See How to activate your licence (offline/manually).
I've been asked to 'reactivate' my licence, how do I do that?
You will be asked to reactivate your existing licence key, if it has been modified or extended.
"License already activated" or "Maximum activations reached"
An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
On SquaredUp v4.0 and below you should use the old style licence key, consisting of 5 groups of 5 letters/numbers. Remove the prefix from the licence key to leave just 5 groups.
The activation key you have entered is incompatible with this version of SquaredUp
This key has expired
See This key has expired.