Troubleshooting Open Access (v5)
This article describes how to troubleshoot Open Access on SquaredUp v5. If you are using v4 see Troubleshooting Open Access (v4).
1. Check the SquaredUp v5 application pool account has read-only access
Many issues can be resolved by rerunning the Open Access configuration to ensure that the SquaredUp application pool account has read-only permissions in SCOM. See Enabling Open Access.
2. Rerun generate for the dashboard experiencing issues
If one particular dashboard is experiencing issues with Open Access we recommend you rerun the generate option for that dashboard.
To do this in SquaredUp click the top right-hand menu ☰ system > open access then click the generate link next to that particular Open Access dashboard.
Alternatively, from the dashboard itself you can disable Open Access and re-enable it, by toggling from on to off to on again, which will also run the regenerate option.
You will see the message 'Preparing your Open Access dashboard, please wait':
"Unexpected Request" and the Open Access Upgrade step is unexpectedly displayed when an admin clicks an item on the navigation bar
The Open Access Upgrade step can be missed following an upgrade to v5 if a Core dashboard has been modified and shared via Open Access. This results in Open Access dashboards showing a yellow exclamation mark with the error "Unexpected Request" and the Open Access upgrade step being unexpectedly displayed when an administrator clicks an item on the navigation bar. This can be fixed by running through the Open Access Upgrade step that appears or clicking Generate All in system > open access.
You may see this message when viewing the open access navigation bar if all the dashboards that were on the open access navigation have had Open Access disabled or are removed from the Open Access navigation bar.
"Error loading dashboard - This Open Access ID is expired or relates to a page which no longer exists"
You may see this message when viewing an Open Access URL for a dashboard that was previously enabled for Open Access but has since had Open Access disabled.
Some tiles on the Open Access page are not shown
Rerun the generate option for that dashboard, from the top right-hand menu ☰ system > open access as described above.
"You do not have the required permissions or your current license does not include Open Access"
Missing SCOM Permission
SCOM On-Demand tasks (see How to use the SCOM Task tile) cannot be run on Open Access dashboards, because Open Access is unauthenticated, so you will see the error
How do I increase the SquaredUp logging level to log data about Open Access?
Support may ask you to change the SquaredUp logging level from information to debug. You can do this from the top right-hand menu ☰ system > maintenance see Maintenance Page.
Enterprise Application perspectives shared with Open Access may not display correctly
Enterprise Application perspectives need a manual Open Access generation carried out if the Enterprise Application is modified.
Browse to the top right-hand menu ☰ system > open access, find the pinned perspective and click the generate link to run the Open Access generate step manually.
Reference: v5 Open Access settings
The table shows Open Access settings you might see in
|Open Access dashboard refresh interval in seconds (not in ms) (60 seconds)||60||60|
|Open Access dashboards in SquaredUp for SCOM default to light theme, but can be changed to dark theme||lighttheme||darktheme (if preferred)|