The Maintenance page is only visible to SquaredUp administrators (see How to make a user a SquaredUp Dashboard Server administrator). It is accessible from the top right-hand menu ☰ system > maintenance. It is designed to help you maintain and troubleshoot SquaredUp.
If SquaredUp detects that it is running on an Azure virtual machine (VM) then a link Open in Azure Portal will be shown. The link takes you to the VM resource page in the Azure portal, if you have access to the VM resource.
The Connect with RDP link allows you to download a Remote Desktop Protocol (RDP) link file which can be used to remotely connect to the SquaredUp server. This is particularly useful for installing updates and troubleshooting.
To RDP to a machine you will need to open port 3389 as described in the Microsoft article: Cannot connect remotely to a VM because RDP port is not enabled in NSG, and then log in using the credentials specified when creating the VM.
High Availability (HA)
This section will only be shown if SquaredUp detects that it is running in High Availability (HA) mode (see Enabling High Availability).
It shows the location of the squaredup.index file, the HA health status, and details of the Primary and Secondary servers from the index.
The HA health status can be healthy, warning or error. A warning or error state will occur if a Secondary server is out of contact with the Primary server (see Understanding Primary and Secondary servers).
You can use the table to check that all servers are running the same version of SquaredUp and that they each have the correct role.
SquaredUp can record five different levels of logging data: debug, information, warning, error, fatal.
The log level chosen determines which of the five levels of logging data are recorded, as shown below.
|Log level||Logging data shown||Log file size|
|Debug||All 5 levels of log entries are recorded: debug, information, warning, error, and fatal.||Larger log files|
|Information||Information, warning, error, and fatal log entries.||Default logging level|
|Warning||Only the highest levels of warning, error, and fatal are shown.||Smaller log files|
SquaredUp Support may ask you to increase the logging level to Debug if they need more information to be recorded for troubleshooting. Alternatively, you may choose to decrease the logging level to warning if you wish to record less information, and reduce the file size of the logs.
The Log Files section shows the most recent log files, up to 10 days old, which can be downloaded individually. The download logs button automatically downloads the last 7 days worth of logs.
When you are in contact with Support they may ask you to run the SquaredUp diagnostics script (see Collecting dignostic information), as this collects more useful configuration information along with the logs.
The log viewer shows you the last 20 log entries on-screen.
If you need any assistance please contact Support.