When SquaredUp have modified your licence, for example you have renewed, upgraded your licence or purchased more named users, you will need to reactivate the licence for the changes to take effect. These instructions apply if you have been told to use the same licence activation key as before.
If you have been sent a new licence activation key, if for example your licence expired before you were able to renew, you should enter the new key on the activation screen (see How to activate your licence) when prompted when you open Dashboard Server.
If your web server cannot connect to the internet then you will need to reactivate offline in the same way as activating offline (see How to activate your licence offline (manual activation)).
Use this article if you have been asked to reactivate an existing licence activation key.
Reactivating your licence
- Log in to Dashboard Server as an administrator on the server. If you have more than one SquaredUp server and both licences have been updated, then you will need to log on to each server to reactivate the Primary and Secondary licences in turn.
- Browse to the right-hand menu ☰ > system > licensing.
In the Active License section at the top of the page click on the reactivate button.
- Click confirm. If your web server cannot connect to the internet then you will be prompted to carry out an offline reactivation (see How to activate your licence offline (manual activation)).
- If necessary log on to your Secondary server to reactivate the Secondary licence.
Browse to your Dashboard Server instance.
By default, the URL to your Dashboard Server instance is:
SquaredUpServer is the name of the server where Dashboard Server is installed.
SquaredUpInstance for version 5 is
SquaredUpv5. If you gave your Dashboard Server instance a different name when you installed it, use the name you chose for your instance.
If you deployed Dashboard Server from the Azure Marketplace:
The URL is
https://DNSName of the virtual machine (VM) deployed.