Troubleshooting
Getting to the bottom of technical issues
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Troubleshooting licensing and activation
Frequently Asked Questions How do I manage user licences? How to manage Named Users What can I do if users are unable...
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Web API "An error occurred while sending the request"
The remote certificate is invalid according to the validation procedure Symptoms The Web API tile shows: An error occ...
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Collecting diagnostic information
SquaredUp may ask you to run the SquaredUp Diagnostics Script Get-SquaredUpAzureDiags.ps1 which gathers log files and...
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Troubleshooting Open Access
Overview 1. Check that Open Access is configured correctly. 2. Check the list of common problems: "Error loading dash...
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Troubleshooting users being unable to log on
HTTP Error 500 (Static) after logging in when multi-factor authentication is required for the Microsoft Azure Managem...
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"License already activated" or "Maximum activations reached"
Symptoms When activating SquaredUp you see: "License already activated" or "Maximum activations reached" Procedure Ac...
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The activation key you have entered is incompatible with this version of SquaredUp
Symptoms When activating SquaredUp you see the following message: "The activation key you have entered is incompatibl...
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An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
Symptoms When activating SquaredUp you see the following message: "An error occurred: The key provided is invalid. Ac...
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This key has expired
Symptoms When activating SquaredUp you see the following message: "This key has expired" Procedure Some licence activ...
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How to check which licence key is being used
Each SquaredUp instance should have only one SquaredUp licence key installed. This is usually either a trial licence,...
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You do not have the required permissions or your current license does not include Open Access
Symptoms You do not have the required permissions or your current license does not include Open Access. Procedure You...
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"A valid mapping was not found" for an Open Access page
Symptoms Error loading dashboard A valid mapping was not found for the given ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx...
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Open Access dashboards are cut off or show an unusable fixed scroll bar
When the full length of the Open Access page is not shown or fixed scroll bars are visible then you may need to incre...
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Some tiles on the Open Access page are not shown
You may need to increase the time between the dashboard being loaded and snapshot being taken. You will need to conne...
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Open Access dashboards do not show all the resources on a tile
Open Access dashboards may show less data than you see as an administrator. For example, a Status icon tile may list ...
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Open Access - "There are no Azure subscriptions available: Check the Access Control (IAM) role and scope for the subscriptions you intend to access"
Symptoms One or more tiles on an Open Access page show these errors: "No resources matched the specified scope.""No e...
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Open Access - "The subscription was not found in the list of available subscriptions"
Symptoms One or more tiles on an Open Access page show these errors: "No resources matched the specified scope.""No e...
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Open Access - "No entities found"
Symptoms One or more tiles on an Open Access page show these errors: "No resources matched the specified scope.""No e...
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Open Access - "No resources matched the specified scope"
Symptoms One or more tiles on an Open Access page show these errors: "No resources matched the specified scope.""No e...
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"An error occurred loading this dashboard" - Checking the Open Access Loopback URL
Symptoms Error loading dashboard An error occurred loading this dashboard, there may be more information available in...
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Where to find log files
Help us speed up troubleshooting SquaredUp support may ask you to send the SquaredUp log files to assist with trouble...