Dashboards
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"A valid mapping was not found" for an Open Access page
Symptoms Error loading dashboard A valid mapping was not found for the given ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx...
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"An error occurred loading this dashboard" - Checking the Open Access Loopback URL
Symptoms Error loading dashboard An error occurred loading this dashboard, there may be more information available in...
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Groups show no health information
Symptoms A group's health state icon stays in the grey/uninitialized no health information or unknown state when view...
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Login failed for user on Performance tile
Symptoms Performance tiles anywhere in SquaredUp show the following error instead of a graph: access-denied-table: Ca...
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No values found for the given metric for the last <time period> at the resolution '<raw/hourly/daily>'
Symptoms A Performance tile or Matrix tile shows no graph or an error similar to the following: The server encountere...
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Open Access dashboards are cut off or show an unusable fixed scroll bar
Symptoms If the full length of the Open Access page is not shown or fixed scroll bars are visible then you may need t...
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Some tiles on the Open Access page are not shown
Symptoms Some tiles on the Open Access page are not shown. Increasing the OA ajax complete wait time You may need to ...
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The tile could not be found, you may be missing a dashboard pack
Overview You may see this error if you are viewing a dashboard that references tiles found in a dashboard pack that y...
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The Visio diagram is not showing properly or some elements are missing
SVG files uploaded to the Visio tile are sanitised by SquaredUp to prevent cross-site scripting (XSS) attacks, such a...
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Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding
Symptoms A Performance tile shows the following error instead of data: timeout-command: Timeout expired. The timeout ...
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Troubleshooting Open Access
Overview 1. Check that Open Access is configured correctly. 2. Check the list of common problems: "Error loading dash...
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Troubleshooting the Performance tile
The Performance tile accesses the Data Warehouse directly using the published schema, so must have a Data Warehouse c...
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Troubleshooting the SLA tile
The SLA tile displays gauges showing the availability of SCOM objects, such as servers or applications, based on your...
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Troubleshooting the SQL tile
If you are having problems using the SQL tile to add SQL queries into SquaredUp please check the following: Here are ...
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Troubleshooting the Visio tile
If you are having problems using the Visio tile to insert a Visio diagram into SquaredUp please check the following: ...
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Web API "An error occurred while sending the request"
The remote certificate is invalid according to the validation procedure Symptoms Web API tile shows: An error occurre...
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You do not have the required permissions or your current license does not include Open Access
Symptoms You do not have the required permissions or your current license does not include Open Access. Procedure You...