Troubleshooting
Getting to the bottom of technical issues
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I've received a licence expiry notification
If you've received a notification in SquaredUp that your licence is about to expire, please take the following action...
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"Your current licence does not include the use of the EA Designer"
Symptoms "Your current licence does not include the use of the EA Designer." Procedure The SquaredUp licence curren...
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Collecting diagnostic information
SquaredUp provides two scripts and may ask you to run one or both of these: The SquaredUp Diagnostics Script Get-Squ...
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This key has expired
Symptoms When activating SquaredUp you see the following message: "This key has expired" Procedure Some licence acti...
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The activation key you have entered is incompatible with this version of SquaredUp
Symptoms When activating SquaredUp you see the following message: "The activation key you have entered is incompatibl...
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An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
Symptoms When activating SquaredUp you see the following message: "An error occurred: The key provided is invalid. Ac...
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"License already activated" or "Maximum activations reached"
Symptoms When activating SquaredUp you see: "License already activated" or "Maximum activations reached" Procedure Ac...
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How to check which licence key is being used
Each SquaredUp instance should have only one SquaredUp licence key installed. This is usually either a trial licence,...
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Where to find log files
Help us speed up troubleshooting SquaredUp support may ask you to send the SquaredUp log files to assist with trouble...
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Operations Manager 2012 Data Warehouse Health Check Script
SquaredUp asked Tao Yang to build a Health Check tool specific to OpsMgr Data Warehouse databases, in order to help i...