6 minute readApplies to: v3

How to activate your licence

After installing SquaredUp you will be prompted to login and enter a licence activation key. You will have been emailed an activation key (often called a licence key), which is then activated against a SquaredUp installation.

If your web server cannot connect to the internet to activate then you can do an offline activation.

If your licence has been modified or extended you will need to reactivate your licence.

Where do I find my v3 activation key?

You will need a specific SquaredUp v3 activation key, SquaredUp v2 keys will not work on v3. While the two versions can run side-by-side they are licensed separately.

Free trial

When you apply for a free trial you receive an unrestricted 30 day evaluation to try out all features in your own SCOM environment: Request a free trial activation key. If you've previously had a trial, or your trial has expired please contact SquaredUp Support.

Purchased SquaredUp

When you buy SquaredUp you will be emailed your licence keys.

Primary licence - This should be used if you only have one SquaredUp production server, or on your first SquaredUp production server if you are configuring a multi-server / high availability environment.

Secondary licence - This should only be used for any subsequent servers in a multi-server / high availability / load balanced environment.

Dev/Test licences - These are for your test environment so that you can experiment with configuration changes and new versions without affecting production.

How to Activate SquaredUp

SquaredUp needs you to enter your SquaredUp activation key, either:

  1. After installing, the set up wizard prompts you to log in as a user who is a SCOM Admin, and ideally SQL sysadmin user, then runs you through first-time use: Login, Activation, Data Warehouse, Open Access and Dashboard Packs. See How to install SquaredUp v3 for the first time
  2. By browsing to http://SquaredUpServer/SquaredUpv3/Activate (where SquaredUpServer is the name of the server where SquaredUp is installed).

    Activation Screen

  3. Take care to use the correct licence key, as many licences only allow one activation. For example, the Primary key for the first server, or the Secondary key for subsequent servers in a multi-server / high availability environment. The Primary key can be activated on one server, while the Secondary key can be activated on up to 3 servers, by default.

How to check which licence key is being used

Each SquaredUp instance should have only one SquaredUp licence key installed. This is usually either a trial licence or the Primary licence, but occasionally, you may have both a Primary and a trial licence installed, for example, if you are trialling new features while considering a licence upgrade.

To check which licence is being used by an instance of SquaredUp, open SquaredUp on a particular server by using the localhost address on the server itself or using the server name in the URL, for example http://localhost/SquaredUpv3/ or https://server1/SquaredUpv3/

  1. In SquaredUp click on the right-hand menu ☰ and then on system.
  2. Click on the licensing perspective.
  3. Valid licenses shows all the licence keys installed on this instance of SquaredUp.

The Primary licence should be used if you only have one SquaredUp production server, or on your first SquaredUp production server if you are configuring a multi-server environment.

The Secondary licence should only be used for any subsequent servers in a multi-server / high availability / load balanced environment.

The Dev/Test licences are for your test environment.

If you are having problems activating

Maximum number of activations exceeded for the provided key

Activation keys are normally valid for a limited number of activations.

If you are adding further SquaredUp servers to a multi-server / high availability environment you should use the Secondary licence key for each subsequent server. The Primary licence should only be used for the first server in the deployment.

If you uninstall and reinstall on the same server and you originally carried out an offline activation then you can reuse the same .bin file by browsing to http://SquaredUpServer/SquaredUpv3/InstallLicence.

The .bin file cannot be used on a different server. A SquaredUp v2 .bin file will not work with SquaredUp v3.

If you have used this key to activate other installations, you may have reached the activation limit.

If you need any help please contact SquaredUp Support with the activation key.

Your SquaredUp server cannot connect to the internet to activate the licence

That's fine, you can perform a manual or offline activation on another computer that has got internet access and then copy the .bin activation file onto the server. See How to activate your licence offline (manually).

This key has expired

Some activation keys - such as for technical preview releases and evaluation licences - are only valid for a limited time period. Contact SquaredUp Support to obtain an up-to-date activation key. If the licence has been modified or extended by us you will need to reactivate your licence for the changes to take effect.

This feature is not licensed. A valid license was not found

Recycle the SquaredUpv3 application pool.

There was an error determining your licence status

You need to log in as a SCOM administrator to carry out activation.

Anything else we can help with

Please contact us at SquaredUp Support with details of the problem.

Following activation

Browse to http://SquaredUpServer/SquaredUpv3 to log in to SquaredUp, where SquaredUpServer is the name of the server where SquaredUp is installed.

How to activate your licence offline (manually)

How to reactivate your licence

An overview of SquaredUp licensing

How to configure high availability

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