It is important to configure the load balancer to send all SquaredUp requests from a client session to the same SquaredUp server.
Different load balancer settings use different names for this setting, for example 'source address affinity persistence', 'server affinity', 'session affinity' or 'persistence'.
For the F5 load balancer suitable options would be Source address affinity persistence or cookie persistence, depending on your network configuration.
For Azure Load Balancer you should change from the default 'Hash-based distribution mode' to Source IP affinity mode.
For the KEMP load balancer Source IP Address would be a suitable choice, configurable for each service from Virtual Services > View/Modify Services > Persistence Options. Source IP Address. See Kemp Persistence Methods.
If you are having issues with persistent sessions you may need to switch to cookie insert persistence type.
You will need to add an entry for the load balancer in DNS Manager on one of your DNS servers. For example: Forward Lookup Zones > domain > LoadBalancedAddress
Where 'LoadBalancedAddress' is your address users will use to get to the load balanced SquaredUp, such as
The DNS entry should look similar to this:
If you are using Windows authentication ensure that the relevant delegation and SPNs have been configured, as described in detail in this article:
Webinar: 'F5 BIG-IP Monitoring with ComTrade Software':