4 minute readApplies to: v4

Troubleshooting users being unable to log on

No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server

No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server.

No License Available

This message means that either:

  • The user trying to log on has been blocked from accessing SquaredUp.

or

  • The maximum number of named users has been reached and therefore this user has been declined a licence.

In SquaredUp click on the right-hand menu ☰ > system > named users. Check if this user has been blocked, or if they are listed as a licensed user, and how many named users are available.

If you do not see the number of named users you expected see the FAQ and Troubleshooting section of How to manage Named Users.

If you see a message similar to the above, but in a tile on the page when using SquaredUp see There are no licenses available, or the license for this user is in use elsewhere.

Username or password incorrect

This message means that either:

  • The username entered does not exist in Active Directory.

or

  • If the username is correct, they have entered the wrong password.

Check Active Directory Users and Computers for this user.

Authentication with the System Center Operations Manager server was unsuccessful

This message means that either:

  • The user trying to log on is not a SCOM user and is therefore unable to authenticate against the SCOM SDK.

or

  • The SCOM server specified is incorrect or inaccessible and therefore SquaredUp cannot communicate with the SCOM SDK.

Check the following:

If others users can log in, check that this user is a SCOM user. Check in Active Directory Users and Computers that this user is a member of a group that has permissions to access SCOM. Commonly used roles include Administrator and Read-Only Operator, but users with other roles - such as Read-Only Operator, Operator, Advanced Operator and Author - may also log on, see Who can log on to SquaredUp?

If no one can log in check that the SCOM server specified is correct and that the System Centre Data Access Service is running on that server:

  1. On the SCOM server open Server Manager > Tools > Services and right-click on the System Center Data Access Service and click start or restart. Then test again.
  2. Run notepad as administrator (File, Run, type notepad, and then right-click and select Run as administrator) and then open the scom.json file.

    By default this is stored in C:\inetpub\wwwroot\SquaredUpv4\User\Configuration\scom.json

    If you are using high availability (HA) check the scom.json on any SquaredUp server.

  3. Update the value next to server-address to the correct SCOM server name, for example:

    "server-address": "SCOMServer01"

    Where SCOMServer01 should be replaced by your SCOM server name.

  4. Save the file.
  5. Recycle the SquaredUpv4 application pool in IIS in your SquaredUp server(s).
  6. Check that you can log in to SquaredUp.

Users are unexpectedly presented with the SquaredUp logon screen

SquaredUp v4 Logon Screen

If you are load balancing SquaredUp ensure that the load balancer is configured with sticky sessions, source IP/address affinity or persistence enabled see Tips for configuring a load balancer.

If users are unexpectedly logged out before the session time-out is reached see Users are unexpectedly logged out of SquaredUp.

Users are presented with the browser sign in screen

Chrome Logon Screen

Internet Explorer Logon Screen

If you have configured Windows authentication / Single Sign-On run the Kerberos diagnostics script to check the configuration, and then follow the troubleshooting article to check the configuration, such as the browser settings. See Troubleshooting Kerberos.

Support

For assistance resolving Kerberos issues please contact SquaredUp Support and reply to the automatic response with the output of the SquaredUp Diagnostics and a screenshot of the Kerberos script results.

How to manage Named Users

Who can log on to SquaredUp?

Users are unexpectedly logged out of SquaredUp

There are no licenses available, or the license for this user is in use elsewhere

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