7 minute readApplies to: v4

How to manage Named Users

What is a Named User?

While any SCOM user can log on to Squared Up, the number of users is restricted by the number of licences (Named Users) you have purchased from Squared Up.

Named User licences are, by default, allocated automatically on a 'first come, first served' basis when new users log on to Squared Up. Each unique domain\username logon identifier requires its own Named User licence in the list of Licensed users. For example, if you have purchased 50 licences, the first 50 users to log on will get automatically entered as Licensed users and will consume licences accordingly. Users without SCOM access cannot log in to Squared Up, but they can view Open Access dashboards.

Squared Up adheres to SCOM Role Based Access Control (RBAC), meaning that any SCOM user can log on to Squared Up and RBAC will be applied. See How do SCOM roles and permissions affect what users can do in Squared Up?. In addition to RBAC access to dashboards can also be controlled using Team Folders.

Named Users can be managed in Squared Up from the right-hand menu ☰ > system > named users as described below.

Please note: as per our End User Licence Agreement, Squared Up is designed to have a static allocation of a Named User licence to an individual user. The ability to manage Named Users is designed to allow you to; (i) ensure your licences are correctly allocated in the first instance (ii) re-allocate a licence in the event that it is inappropriately assigned (for example, if a user leaves your organisation)

How to manage Named Users

SCOM admin users can manage Named Users in Squared Up from the right-hand menu ☰ > system > named users.

Named Users

The list of Licensed users shows users who are have been allocated a Named User licence. This section also shows you how many Named Users are available with your licence and how many have been used. If you are not seeing the full number of Named Users you have purchased with your Squared Up licence please see the FAQs and Troubleshooting section below.

By default Automatic license allocation is set to on meaning that Named User licences are allocated automatically on a 'first come, first served' basis when new users log on to Squared Up.

You can switch Automatic license allocation to off if you do not want licences to be allocated to any SCOM user as they log in to Squared Up. You can then remove particular usernames from the list and add other usernames to pre-populate or 'whitelist' who is allowed log on.

If no licences are available, new users will be unable to log on to Squared Up, and will receive the message No license available.

If you need more users on your license, please contact our sales team at sales@squaredup.com.

Blocking users from logging on to Squared Up

To stop particular users from logging on to Squared Up add the username to the list of Blocked Users. You can do this either by clicking block next to their name in the list of Licensed users or adding the username to the list of Blocked users.

If one of these users tries to log on, they will see the message No license available and they will not consume one of your Named User licences.

These users will still be able to view any Open Access dashboards, as these are unauthenticated.

User permissions

By default any user logging into Squared Up has access to view dashboards, but only SCOM admins can create dashboards and perform other administrative tasks.

Team Folders enable you to deliver dashboards and delegate control to different teams within your organisation. You can customise which users see which dashboards, and choose to delegate authoring permissions to different users. See Team Folders and How do SCOM roles and permissions affect what users can do in Squared Up?.

FAQs and Troubleshooting Named Users

How can I view the list of Squared Up Named Users

You can view the list of Named Users from the right-hand menu ☰ > system > named users. There is no way to get a list Named Users outside of this Squared Up interface.

Can the same user access Squared Up from more than one device?

A user can roam across devices, but cannot connect from more than one device simultaneously. A user can have Squared Up open in several browser tabs on the same device at the same time, but cannot access Squared Up from multiple different browsers at the same time.

Why have I only got 5 Named Users listed when I'm licensed for many more?

The Secondary licence defaults to 5 Named Users when it cannot communicate with the Primary server. If you have accidentally used the Secondary licence on your Primary Squared Up server, or in a single server deployment, it will only show 5 Named Users. If you only have one Squared Up server you should use your Primary licence on this server. The Secondary licence is for use with high availability (HA) and only when used in conjunction with a Primary licence.

If you are using high availability (HA) and the Secondary server is unable to communicate with the Primary server (failover), then it will revert to only 5 Named Users, see Only 5 users can login.

If you have recently purchased more Named Users you will need to reactivate your licence in order for Squared Up to show the newly increased number of Named Users. See How to reactivate your licence

Why have I only got 3 Named Users listed when I'm licensed for many more?

The Test & Dev (Lab) licence allows 3 Named Users. In your production environment you should use your Primary licence (along with your Secondary licence when using HA) to see the full number of Named Users you have purchased.

I've purchased a licence expansion to increase the number of Named Users, why am I not seeing the increased number in Squared Up?

If you have recently purchased more Named Users you will need to reactivate your licence in order for Squared Up to show the newly increased number of Named Users. See How to reactivate your licence

A user is unable to log on

If a user is unable to log on, for example seeing one of the following messages, see Troubleshooting users being unable to log on.

No license available

Username or password incorrect

Authentication with the System Center Operations Manager server was unsuccessful

Support

If you need assistance please raise a Support ticket by emailing support@squaredup.com and Support will be happy to help. It would be very helpful if you could send a screenshot of the error page and a zip of the output of the Squared Up Diagnostics Script.

Troubleshooting users being unable to log on

Who can log on to Squared Up?

How do SCOM roles and permissions affect what they can do in Squared Up?

Team Folders

How to edit the navigation bar

How to reactivate your licence

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