8 minute readApplies to: v4

How to activate your licence

After installing Squared Up you will be prompted to login and enter a licence activation key. You will have been emailed an activation key (often called a licence key), which is then activated against a Squared Up installation.

If your web server cannot connect to the internet to activate then you can do an offline activation.

If your licence has been modified or extended you will need to reactivate your licence.

Where do I find my v4 activation key?

Free trial

When you apply for a free trial you receive an unrestricted 30 day evaluation to try out all features in your own SCOM environment: Request a free trial activation key. If you've previously had a trial, or your trial has expired please contact Squared Up Support.

Purchased Squared Up

When you buy Squared up you will be emailed your licence keys.

Primary licence - This should be used if you only have one Squared Up production server, or on your first Squared Up production server if you are configuring a multi-server / high availability environment.

Secondary licence - This should only be used for any subsequent servers in a multi-server / high availability / load balanced environment.

Dev/Test licences - These are for your test environment so that you can experiment with configuration changes and new versions without affecting production.

Squared Up v3 customers

Before starting your v4 installation, you should request a v4 evaluation licence, which will allow you to perform any upgrade testing and user acceptance testing, prior to going live and switching your production use to v4. Without this licence you will be able to install v4 and perform an upgrade assessment, but unable to then activate the product and start testing.

Take a moment to read Migrating from previous version of Squared Up to v4 for important considerations regarding how to upgrade from v3 to v4.

Once you are ready to move to v4 in production, enter your Primary licence key into the Switchover portal to convert all your existing v3 licences to v4 licences which can be used to activate v4. From that point you will have 3 months to run v3 and v4 side-by-side in production, before the v3 instance is no longer supported and you will be in violation of the Squared Up EULA.

How to Activate Squared Up

Squared Up needs you to enter your Squared Up v4 activation key, either:

  1. After installing, the set up wizard prompts you to log in as a user who is a SCOM Admin, and ideally SQL sysadmin user, then runs you through first-time use: Login, Activation, Data Warehouse, Open Access, EAM, and Dashboard Packs. See How to install Squared Up v4 for the first time

  2. By browsing to http://SquaredUpServer/SquaredUpv4/Activate (where SquaredUpServer is the name of the server where Squared Up is installed).

    Activation Screen

  3. Paste your licence key into the Activation screen.

    Take care to use the correct licence key, as many licences only allow one activation. For example, the Primary key for the first server, or the Secondary key for subsequent servers in a multi-server / high availability environment. The Primary key can be activated only once, while the Secondary key can be activated on up to 3 servers.

  4. Click the Activate button.

  5. Complete the Squared Up setup wizard, by clicking next, next, next, and import.

For more information on the setup wizard stages see Logging on to Squared Up for the first time.

How to check which licence key is being used

Each Squared Up instance should have only one Squared Up licence key installed. This is usually either a trial licence, or after purchasing Squared Up either the Primary or Secondary licence. You may have both a Primary and a trial licence installed, for example, if you are trialing new features while considering a licence upgrade.

To check which licence is being used by an instance of Squared Up, open Squared Up on a particular server by using the localhost address on the server itself or using the server name in the URL, for example http://localhost/SquaredUpv4/ or https://server1/SquaredUpv4/

  1. In Squared Up click on the right-hand menu ☰ and then on system.

  2. Click on the licensing perspective.

    From this licensing perspective you can remove a licence, but if you accidentally remove the active licence you may not be able to access Squared Up again without contacting Squared Up Support.

The Primary licence should be used if you only have one Squared Up production server, or on your first Squared Up production server if you are configuring a multi-server environment.

The Secondary licence should only be used for any subsequent servers in a multi-server / high availability / load balanced environment.

The Dev/Test licences are for your test environment.

If you are having problems activating

License already activated or Maximum activations reached

Activation keys are normally valid for a limited number of activations.

Primary licence keys can only be activated once. Your Primary licence should be used on the first server in your production environment.

If you are using your v3 activation key on v4, please see Migrating from previous version of Squared Up to v4 for how to proceed.

If you are adding further Squared Up servers to a multi-server / high availability environment you should use the Secondary licence key for each subsequent server. The Primary licence should only be used for the first server in the deployment.

If you uninstall and reinstall on the same server and you originally carried out an offline activation then you can reuse the same .bin file by browsing to http://SquaredUpServer/SquaredUpv4/InstallLicence (where SquaredUpServer is the name of the server where Squared Up is installed). The .bin file cannot be used on a different server. A Squared Up v2 .bin file will not work with Squared Up v4.

If you need any help please contact Squared Up Support with the activation key.

An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits

On Squared Up v4.0 and below you should use the old style licence key, consisting of 5 groups of 5 letters/numbers. Remove the prefix from the licence key to leave just 5 groups.

For example, remove SQUP-PRIMARY- to leave just aaaaa-bbbbb-ccccc-ddddd-eeeee.

Squared Up v4.1 and above accepts either the old style or the new prefixed licence key type-prefix-aaaaa-bbbbb-ccccc-ddddd-eeeee

Your Squared Up server cannot connect to the internet to activate the licence

That's fine, you can perform a manual or offline activation on another computer that has got internet access and then copy the .bin activation file onto the server. See How to activate your licence offline (manually).

The activation key you have entered is incompatible with this version of Squared Up

The activation key being used is not valid for the version of Squared Up. For example, this error occurs when using a Community Edition (CE) activation key on Squared Up v4. CE licences can only be used on Squared Up v3.

This key has expired

Some activation keys - such as for technical preview releases and evaluation licences - are only valid for a limited time period. Contact Squared Up Support to obtain an up-to-date activation key. If the licence has been modified or extended by us you will need to reactivate your licence for the changes to take effect.

Anything else we can help with

Please contact us at Squared Up Support with details of the problem.

Following activation

Browse to http://SquaredUpServer/SquaredUpv4 to log in to Squared Up, where SquaredUpServer is the name of the server where Squared Up is installed.

How to activate your licence offline (manually)

How to reactivate your licence

An overview of Squared Up licensing

How to configure high availability

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