Tips for using a load balancer
Enable persistent or sticky sessions
It is important to configure the load balancer to send all Dashboard Server requests from a client session to the same SquaredUp server.
Different load balancer settings use different names for this setting, for example 'source address affinity persistence', 'server affinity', 'session affinity' or 'persistence'.
For the F5 load balancer suitable options would be Source address affinity persistence or cookie persistence, depending on your network configuration.
For Azure Load Balancer you should change from the default 'Hash-based distribution mode' to Source IP affinity mode.
For the KEMP load balancer Source IP Address would be a suitable choice, configurable for each service from Virtual Services > View/Modify Services > Persistence Options. Source IP Address. See Kemp Persistence Methods.
If you are having issues with persistent sessions you may need to switch to cookie insert persistence type.
Configure the load balanced address in DNS Manager
You will need to add an entry for the load balancer in DNS Manager on one of your DNS servers. For example: Forward Lookup Zones > domain > LoadBalancedAddress
Where 'LoadBalancedAddress' is your address users will use to get to the load balanced Dashboard Server, such as
The DNS entry should look similar to this:
For example, the above would mean the URLs used could be http://lb-ha/SquaredUpv5 or http://lb-ha.domain.ltd/SquaredUpv5
Configure delegation and SPNs if using Windows authentication
If you are using Windows authentication ensure that the relevant delegation and SPNs have been configured, as described in detail in this article:
How to enable Windows authentication when Dashboard Server is installed on multiple load balanced servers
Monitoring load balancers
Dashboard Pack for F5 Big-IP (Comtrade)
Dashboard Pack for Kemp Load Balancers
Webinar: 'F5 BIG-IP Monitoring with ComTrade Software':