Skip to main content

EventID 1000 Errors for w3wp.exe in HA environment

Documentation Team
  • Updated

EventID 1000 Errors for w3wp.exe in HA environment

Symptoms

In a High Availability (HA) Dashboard Server environment, you might experience the Default App Pool crashing on one of the servers, and EventID 1000 in the Ops Manager event log.

EventID 1000

Faulting application name: w3wp.exe, version: 10.0.14393.0, time stamp: 0x57899b8a
Faulting module name: ntdll.dll, version: 10.0.14393.3630, time stamp: 0x5e8d4386
Exception code: 0xc0000005
Fault offset: 0x000000000002ddd0
Faulting process id: 0xfe0
Faulting application start time: 0x01d63384d54ba19f
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f3a310ce-8209-47cb-9367-d14fb5bde682
Faulting package full name:
Faulting package-relative application ID:

Cause

This issue can be caused by a corrupted SCOM agent or APM component.

Procedure

To fix this issue, you can repair the SCOM agent and re-install the APM component. If you do not use the APM feature, you can completely remove the APM components.

For more information see this post - Resolve issues by removing APM components in System Center 2016 Operations Manager