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How to remove Dashboard Server Azure Edition

Documentation Team
  • Updated

How to remove Dashboard Server Azure Edition

Before you remove Dashboard Server Azure Edition you should ensure you have a full working backup, see How to backup and restore Dashboard Server Azure Edition.

What happens when you remove Dashboard Server Azure Edition?

  • Removing Dashboard Server Azure Edition will remove all your dashboards.

  • If you will be reinstalling Dashboard Server Azure Edition you may not be able to reuse your activation key without help from SquaredUp Support.

 

Options for removing Dashboard Server Azure Edition

  • You can remove all instances of Dashboard Server Azure Edition by using the Dashboard Server Azure Editionuninstaller

  • You can remove selected instances directly from IIS.

 

Removing selected instances in IIS

If you have several instances of Dashboard Server Azure Edition, you can individually remove the instances you no longer need, leaving those you want to keep.

Use this method if:

  • You wish to remove selected instances of Dashboard Server Azure Edition, leaving other instances.
  • Or if there is no uninstaller listed in Apps & features / Programs and Features, because the uninstaller has previously been partially run.

Instances of Dashboard Server Azure Edition can be removed by deleting the application and the related application pool from IIS:

  1. In IIS right-click on the Dashboard Server Azure Edition application you wish to remove.

  2. Click Remove.

  3. When asked if you are you sure that you want to remove the selected application, click Yes.

  4. Under Application Pools right-click on the related application pool you wish to remove.

  5. Click Remove.

  6. When asked if you are you sure that you want to remove the selected application pool, click Yes.

  7. Refresh the view in IIS and you will find that the removed Dashboard Server Azure Edition application is now shown as a folder rather than a web application. You can delete the folder itself by right-clicking on the folder in IIS and clicking Explore to go to Windows Explorer, and then right-clicking on the folder and clicking delete.

If you removed Dashboard Server Azure Edition by deleting the application and application pool in IIS and wish to reinstall an instance of the same version you can rerun the deploy tool from Start > SquaredUp for Azure > Deploy SquaredUp for Azure.

If you upgraded from Azure Edition v4.4 to v4.5 you will see two 'Deploy SquaredUp' tools on the Windows Start menu. You should use the v4.5 'Deploy SquaredUp For Azure' deploy tool, and ignore the older 'Deploy SquaredUp' tool.

The Deploy tool is added by the installer and allows you to jump into the installer to the point where you can deploy an instance of Dashboard Server. It is used if your server had to restart during the installation and the installer didn't restart automatically. It can also be used to deploy further instances of that version of Dashboard Server.

'Deploy SquaredUp for Azure' - this is the deploy tool for Dashboard Server v4.5 and is the one you should use.

'Deploy SquaredUp' - this is the deploy tool for Dashboard Server v4.4, which you can ignore.

If you wish to install a further instance of Azure Edition you can run the deploy tool from Start > SquaredUp for Azure > Deploy SquaredUp for Azure.

Many license keys only allow one activation, so you may need to contact SquaredUp Support for assistance.

Many license keys only allow one activation, so you may need to contact SquaredUp Support for assistance.

 

Using the uninstaller to remove all Dashboard Server Azure Edition instances

The Dashboard Server Azure Edition uninstaller will remove all instances of Dashboard Server Azure Edition with the same major version number, even if the uninstaller has a specific minor version in its name. For example, the uninstaller Dashboard Server 4.5 will remove all 4.x instances. There is no option to only uninstall selected instances.

You can find the uninstaller in Add or remove programs.

You will need to connect to your SquaredUp server (How to connect to your SquaredUp server).

Use this method if:

  • You wish to remove Dashboard Server completely

 

  1. On the server where Dashboard Server is installed, open Apps & features either from Start > Settings > System > Apps & features or from Start > Control Panel > Programs > Uninstall a program.

    If you upgraded from Azure Edition v4.4 to v4.5 you will see two uninstallers for Azure Edition:

    • SquaredUp 4.4

    • SquaredUp for Azure 4.5

    To remove all instances of Azure Edition you should run the 4.5 uninstaller first, then the 4.4 uninstaller. This will clean up the files from the v4.5 installation and the old v4.4 installation location.

  2. Click on the uninstaller for the version of Dashboard Server you wish to remove. There will be separate items for Dashboard Server v4 and Dashboard Server v5. For example, you might click on Dashboard Server4.5 to remove all v4 instances.

    If you have more than one Dashboard Server instance, this will uninstall all instances of this version. In this situation you may prefer How to remove Dashboard Server Azure Edition

  3. Click Uninstall, then Uninstall again.

  4. You will be asked if you are sure you want to completely remove Dashboard Server and all of its components. If you click yes the Dashboard Server program files will be removed at this point. If you click no then the installation will be left untouched. Click yes to proceed to remove all instances of Dashboard Server of this version.

  5. If prompted, click Continue.

  6. All the Dashboard Server instances listed will be removed. Check carefully which instances are listed, as it is not possible to select only one to be removed. By default Remove IIS applications and Remove IIS application pools are both ticked. You may also wish to tick Remove all files from disk (inc. logs, licenses and dashboards).

  7. Click uninstall or OK to complete the uninstall wizard.

  8. Refresh the view in IIS and you will find that the removed Dashboard Server application is now shown as a folder rather than a web application. You can delete the folder itself by right-clicking on the folder in IIS and clicking Explore to go to Windows Explorer, and then right-clicking on the folder and clicking delete.

  9. If you are using Dashboard Server with high availability (HA) you will need to repeat the uninstall on your Secondary server(s).

 

Reinstalling Dashboard Server Azure Edition

Reinstalling after removing selected Dashboard Server Azure Edition instances in ISS

If you removed Dashboard Server Azure Edition by deleting the application and application pool in IIS and wish to reinstall an instance of the same version you can rerun the deploy tool from Start > SquaredUp for Azure > Deploy SquaredUp for Azure.

If you upgraded from Azure Edition v4.4 to v4.5 you will see two 'Deploy SquaredUp' tools on the Windows Start menu. You should use the v4.5 'Deploy SquaredUp For Azure' deploy tool, and ignore the older 'Deploy SquaredUp' tool.

The Deploy tool is added by the installer and allows you to jump into the installer to the point where you can deploy an instance of Dashboard Server. It is used if your server had to restart during the installation and the installer didn't restart automatically. It can also be used to deploy further instances of that version of Dashboard Server.

'Deploy SquaredUp for Azure' - this is the deploy tool for Dashboard Server v4.5 and is the one you should use.

'Deploy SquaredUp' - this is the deploy tool for Dashboard Server v4.4, which you can ignore.

If you wish to install a further instance of Azure Edition you can run the deploy tool from Start > SquaredUp for Azure > Deploy SquaredUp for Azure.

Many license keys only allow one activation, so you may need to contact SquaredUp Support for assistance.

Many license keys only allow one activation, so you may need to contact SquaredUp Support for assistance.

Reinstalling after removing Dashboard Server Azure Edition with the uninstaller

If you ran the uninstaller, then the program files will have been removed and you will need to download the installer again. Install Dashboard Server Azure Edition by running the installer as normal (see How to install Dashboard Server Azure Edition using the installer).

Many license keys only allow one activation, so you may need to contact SquaredUp Support for assistance.