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"No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server"

Documentation Team
  • Updated

"No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server"

Symptoms

No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server.

This message means that either:

  • The user trying to log on has been blocked from accessing Dashboard Server.

or

  • The maximum number of named users has been reached and therefore this user has been declined a license.

Procedure

In Dashboard Serverclick on the right-hand menu ☰ > system > named users. Check if this user has been blocked, or if they are listed as a licensed user, and how many named users are available.

If you do not see the number of named users you expected see the FAQ and Troubleshooting section of How to manage Named Users.

If you see a message similar to the above, but in a tile on the page when using Dashboard Server see There are no licenses available, or the license for this user is in use elsewhere.