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No values found for the given metric for the last <time period> at the resolution '<raw/hourly/daily>'

Documentation Team
  • Updated

No values found for the given metric for the last <time period> at the resolution '<raw/hourly/daily>'

Symptoms

A Performance tile or Matrix tile shows no graph (graph tile is blank) or an error similar to the following:

The server encountered a problem whilst processing the request.
No values found for the given metric for the last <time period> at the resolution 'raw/hourly/daily'.

Cause

This error indicates that there is no data to show. There are several reasons why there may not be any data:

  • No data is being collected.
  • The SCOM collection rule is saving data to the Operations Manager database, but not to the Data Warehouse database.
  • For the chosen timeframe there is no data.
  • For the chosen scope and metric there is no data.
  • The group specified contains only subgroups and you have not specified, or have removed, the class.

Procedure

  1. Install the latest version of Dashboard Server.

    Get the latest version of SCOM Edition

  2. Check the Data Warehouse connection.

    If this message is shown for all performance graphs in Dashboard Server then you should check that Data Warehouse specified is correct.

    See Troubleshooting the Data Warehouse connection.

  3. Check data is being collected.

    Dashboard Server uses data from the Data Warehouse database. If the data is available in SCOM this means the data is being collected and stored in the Operations Manager database. SCOM Reporting uses the Data Warehouse database, so if the data appears in a report then it is in the Data Warehouse.

    Flush the health service state and cache to trigger the workflows to collect the data, either using SCOM or Dashboard Server.

    To do this in Dashboard Server, browse to the object in Dashboard Server, then:

    1. Click on the Monitored Entity perspective.
    2. Click on Health Service in the Children section.
    3. Click the task button at the top of the page.
    4. Select the task Flush Health Service State and Cache.
    5. Click execute.

  4. Change the timeframe.

    Change the page or tile timeframe, to see if there is data over a different period of time.

    There may be no data points available if you are using hourly data and looking at the last 1 hour (metric > timeframe is set to hourly and the tile or page timeframe is set to last 1 hour), or using daily data and looking at the last 24 hours (metric > timeframe is set to daily and the tile or page timeframe is set to last 24 hours).

    When the timeframe section has use page timeframe selected the tile will use the page timeframe.

    The page timeframe is the timeframe setting a dashboard or perspective is currently using. When a user changes the page timeframe, all tiles that use the page timeframe will adapt to the new timeframe. Tiles that don't use the dynamic page timeframe aren't affected and won't change.

    When the timeframe section has specific timeframe selected the tile will use the timeframe specified in the tile timeframe section. Only SCOM administrators or Team Folder authors/owners can edit the tile tileframe.

    Tile timeframe:

    Dashboard Server uses raw data by default as long as it is available for the whole reporting timeframe, then it will use hourly, and when that is not available for the timeframe it will use daily data. Whether raw or hourly data is available for the whole timeframe will depend on your Data Warehouse data retention settings. Using the default SCOM data retention settings means that Dashboard Server timeframes of 1 week or less will probably be using raw data, for timeframes between 30 days and 12 months Dashboard Server will be probably be using hourly data. The SCOM data retention settings may well have been changed from the default. For more information see How to optimise the Data Warehouse - 5 Point Plan - 4. Data Retention.

  5. Check the metric.

    The quickest way to check the metric is correct, is to clear the existing metric and use the down arrow button on the keyboard to view all the metrics available for the scope you have chosen.

    You may get the No values found for the given metric message returned if you change the scope after setting the metric.