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You do not have the required permissions or your current license does not include Open Access

Documentation Team
  • Updated

You do not have the required permissions or your current license does not include Open Access

Symptoms

You do not have the required permissions or your current license does not include Open Access.

Procedure

You may see this message if the license you have applied does not include Open Access. Check that you have the correct license type applied to the server.

When using one SquaredUp server and you have purchased Dashboard Server you will probably have the Production (Primary) license applied. If you are trialing, then you will be using the trial license. You can see which license is applied from the top right-hand menu ☰ > Licensing.

When using high availability (HA) then you will want the Primary and Secondary licenses applied to the respective servers. You can see which licenses are applied to each server from the top right-hand menu ☰ > Maintenance > High Availability.

A Teams edition license (or above) is required for this feature.

To upgrade please contact sales@squaredup.com.

To check the license edition you are using see How to check which license key is being used. To see what is included in different product edition licenses see the Licensing Overview.

  • Open Access is not supported with the Test & Development license.
  • If you are trialing Dashboard Server and see this message please contact us (all features should be present on a trial license, regardless of the user limit).
  • If you have upgraded your license then you should reactivate your license (How to reactivate your license) to receive the upgraded functionality.

A user may see this message if they are not a SCOM administrator and they are not an author for the Team Folder (see Team Folders).

For more help see Troubleshooting Open Access (v5).