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"A valid mapping was not found" for an Open Access page

Documentation Team
  • Updated

"A valid mapping was not found" for an Open Access page

Symptoms

Error loading dashboard

A valid mapping was not found for the given ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, there may be more information available in your log file.

Overview

This means the dashboard is no longer available on this Open Access URL. It may be that the dashboard is no longer available in Open Access mode, or that the Open Access URL has changed.

In older versions of SquaredUp if you disabled Open Access for a dashboard and later re-enabled it then the dashboard was given a different Open Access URL, and external bookmarks or links would need updating.

For more help see Troubleshooting Open Access (v5).