"You do not have access to all of the tenants currently selected" or "Tenant ID could not be resolved"

In a multi-tenant environment a user who does not have access to all tenants will see this message if they attempt to edit a scope containing tenants that they do not have access to. This may be because:

• One Dashboard Server admin has added a tile scoped to tenants that other Dashboard Server admins do not have permissions to.
• The customer/tenant is no longer serviced by this Customer Service Provider (CSP), so the tenant has been permanently removed for all Dashboard Server admins.

Symptoms

A tile scope shows:

"You do not have access to all of the tenants currently selected. Click here to reset which will remove those tenants from the scope."

Tenants the user does not have access to show as:

"Tenant ID could not be resolved"

Procedure

The message warns users that they do not have permissions to all the tenants in the scope.

If the user chooses to reset and therefore edit the scope then the tenants that they do not have access to will be removed. If saved this scope will also have those tenants removed for users who do have access to them.

It is not possible for the user to edit the scope without those tenants being removed from the scope.

Where a tenant has been removed permanently you may wish to reset the scope to remove the unresolvable tenants.