Troubleshooting
-
Collecting diagnostic information
Collecting diagnostic informationSquaredUp Support may ask you to run the Dashboard Server Diagnostics ScriptGet-Squa...
-
Troubleshooting users being unable to log on
Troubleshooting users being unable to log onNo license available. There are either insufficient named user licenses a...
-
HTTP Error 500 - The file {filename} has not been pre-compiled, and cannot be requested
HTTP Error 500 - The file {filename} has not been pre-compiled, and cannot be requestedSymptomsUsers see a black scre...
-
Blank browser after installing Dashboard Server v5
Blank browser after installing Dashboard Server v5The browser may show a blank page if you are accessing Dashboard Se...
-
I've received a license expiry notification
I've received a license expiry notificationIf you've received a notification in Dashboard Server that your license is...
-
"You do not have access to all of the tenants currently selected" or "Tenant ID could not be resolved"
"You do not have access to all of the tenants currently selected" or "Tenant ID could not be resolved"In a multi-tena...
-
Troubleshooting licensing and activation
Troubleshooting licensing and activationFrequently Asked QuestionsHow do I manage user licenses?How to manage Named U...
-
Web API "An error occurred while sending the request"
Web API "An error occurred while sending the request"The remote certificate is invalid according to the validation pr...
-
Troubleshooting Open Access (v5)
Troubleshooting Open Access (v5)This article describes how to troubleshoot Open Access on Dashboard Server v5. If you...
-
Troubleshooting Open Access (v4)
Troubleshooting Open Access (v4)This article describes how to troubleshoot Open Access on Dashboard Server v4. If you...
-
"License already activated" or "Maximum activations reached"
"License already activated" or "Maximum activations reached"SymptomsWhen activating Dashboard Server you see:"License...
-
The activation key you have entered is incompatible with this version of Dashboard Server
The activation key you have entered is incompatible with this version of Dashboard ServerSymptomsWhen activating Dash...
-
An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digi...
-
This key has expired
This key has expiredSymptomsWhen activating Dashboard Server you see the following message:"This key has expired"Proc...
-
How to check which license key is being used
How to check which license key is being usedEach Dashboard Server instance should have only oneDashboard Server licen...
-
You do not have the required permissions or your current license does not include Open Access
You do not have the required permissions or your current license does not include Open AccessSymptomsYou do not have ...
-
The tile could not be found you may be missing a dashboard pack
The tile could not be found you may be missing a dashboard packOverviewThis message may be seen on a dashboard tile:T...
-
A valid mapping was not found for an Open Access page
A valid mapping was not found for an Open Access pageSymptomsError loading dashboardA valid mapping was not found for...
-
Open Access dashboards are cut off or show an unusable fixed scroll bar
Open Access dashboards are cut off or show an unusable fixed scroll barSymptomsIf the full length of the Open Access ...
-
Some tiles on the Open Access page are not shown
Some tiles on the Open Access page are not shownDashboard Server v5 - RegenerateRerun the generate option for that da...
-
Open Access dashboards do not show all the resources on a tile
Open Access dashboards do not show all the resources on a tileOpen Access dashboards may show less data than you see ...
-
Open Access - "No entities found"
Open Access - "No entities found"SymptomsOne or more tiles on an Open Access page show these errors:"No resources mat...
-
Open Access - "No resources matched the specified scope"
Open Access - "No resources matched the specified scope"SymptomsOne or more tiles on an Open Access page show these e...
-
Open Access - "The subscription was not found in the list of available subscriptions"
Open Access - "The subscription was not found in the list of available subscriptions"SymptomsOne or more tiles on an ...
-
Open Access - "There are no Azure subscriptions available: Check the Access Control (IAM) role and scope for the subscriptions you intend to access"
Open Access - "There are no Azure subscriptions available: Check the Access Control (IAM) role and scope for the subs...
-
"An error occurred loading this dashboard" - Checking the Open Access Loopback URL on v4
"An error occurred loading this dashboard" - Checking the Open Access Loopback URL on v4SymptomsError loading dashboa...
-
Where to find log files
Where to find log filesHelp us speed up troubleshootingSquaredUp Support may ask you to send the Dashboard Server log...