Frequently Asked Questions
How do I manage user licences?
What can I do if users are unable to logon?
How do I know which licence is currently being used?
Users get an error logging on
How do I activate my licence?
Which licence key do I use to activate Dashboard Server?
How can I activate if my SquaredUp server cannot connect to the internet?
That's fine, you can perform a manual or offline activation on another computer that has got internet access and then copy the .bin activation file onto the server.
I've been asked to 'reactivate' my licence, how do I do that?
You will be asked to reactivate your existing licence key, if it has been modified or extended.
"License already activated" or "Maximum activations reached"
Activation keys are normally valid for a limited number of activations.
Your Primary Production licence key can only be activated once.
If you uninstall and reinstall on the same server and you originally carried out an offline activation (as described in How to activate your licence offline (manual activation))then you can reuse the same .bin file by browsing to <SquaredUpURL>/InstallLicence. The .bin file cannot be used on a different server.
For more information see How to activate your licence
If you need any help please contact SquaredUp Support with the activation key.
An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
Dashboard Server licence keys have a text prefix followed by 5 groups of letters and numbers:
Please contact Support if you need information about your licence key.
The activation key you have entered is incompatible with this version of Dashboard Server
The activation key being used is not valid for the version of Dashboard Server.
Please contact Support with details of the problem and the activation key.
This key has expired
Some licence activation keys (such as for technical preview releases and evaluation licences) are only valid for a limited time period. Contact SquaredUp Support to obtain an up-to-date activation key.
For other renewable licences you will normally be able to renew your licence before it expires. As part of this renewal process, Dashboard Server will update your existing licence with the new subscription term, so you can simply reactivate your licence for the changes to take effect.
If your licence expires before you are able to renew then you may be sent a new licence activation key, which you should paste into the activation screen to activate the new key, when prompted when you open Dashboard Server.