You do not have the required permissions or your current license does not include Open Access.
You may see this message if the licence you have applied does not include Open Access. Check that you have the correct licence type applied to the server.
When using one SquaredUp server and you have purchased Dashboard Server you will probably have the Production (Primary) licence applied. If you are trialling, then you will be using the trial licence. You can see which licence is applied from the top right-hand menu ☰ > Licensing.
- Open Access is not supported with the Test & Development licence.
- If you are trialling Dashboard Server and see this message please contact us (all features should be present on a trial licence, regardless of the user limit).
- If you have upgraded your licence then you should reactivate your licence (How to reactivate your licence) to receive the upgraded functionality.
A user may see this message if they are not a Dashboard Server administrator (How to make a user a Dashboard Server administrator) and they are not an author for the Team Folder (see Team Folders).