You do not have the required permissions or your current license does not include Open Access.
You may see this message if the license you have applied does not include Open Access. Check that you have the correct license type applied to the server.
When using one SquaredUp server and you have purchased Dashboard Server you will probably have the Production (Primary) license applied. If you are trialing, then you will be using the trial license. You can see which license is applied from the top right-hand menu ☰ > Licensing.
- Open Access is not supported with the Test & Development license.
- If you are trialing Dashboard Server and see this message please contact us (all features should be present on a trial license, regardless of the user limit).
- If you have upgraded your license then you should reactivate your license (How to reactivate your license) to receive the upgraded functionality.
A user may see this message if they are not a Dashboard Server administrator (How to make a user a Dashboard Server administrator) and they are not an author for the Team Folder (see Team Folders).