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Some tiles on the Open Access page are not shown

Documentation Team
  • Updated

Some tiles on the Open Access page are not shown

Dashboard Server v5 - Regenerate

Rerun the generate option for that dashboard, from the top right-hand menu ☰ system > open access click the generate link next to that particular Open Access dashboard, as described in Troubleshooting Open Access (v5).

Dashboard Server v4 - Increase the OA ajax complete wait time

You may need to increase the time between the dashboard being loaded and snapshot being taken.

You will need to connect to your SquaredUp server. How to connect to your SquaredUp server

  2. On the SquaredUp server, run Notepad as administrator (Start, Run, type notepad, and then right-click and select Run as administrator).

  3. With Notepad in administrator mode, open the openaccess.json file from the following path in the Dashboard Server folder:

    ...\User\Configuration\openaccess.json

    Name of the Dashboard Server folder

    The name of the Dashboard Server folder is SquaredUpv followed by the product version number.

    Location of the Dashboard Server folder

    If you deployed Dashboard Server via the Azure Marketplace:

    The default location for the Dashboard Server folder is F:\SquaredUpv[Version Number].
    For example, for Dashboard Server Azure Edition v5 the default location is F:\SquaredUpv5 and for v4 F:\SquaredUpv4.

    If you installed Dashboard Server using the installer:

    The default location for the Dashboard Server folder is C:\inetpub\wwwroot\SquaredUpv[Version Number], but a custom location may have been chosen during the installation.
    For example, for Dashboard Server v5 the default folder location is C:\inetpub\wwwroot\SquaredUpv5 and for v4 C:\inetpub\wwwroot\SquaredUpv4

  4. If openaccess.json is blank or only contains {} then add the following:

    Copy
    {
        "oa-ajax-complete-wait": 5000
    }

  5. If openaccess.json already contains settings, then you will need to add a comma at the end of the previous line to look something like this:

    Copy
    {
        "oa-loopback-base-url": "https://hostname",
        "oa-ajax-complete-wait": 5000
    }
  6. Save the file.
  7. In IIS recycle the Dashboard Server application pool for the setting to take effect.
  8. You may need to adjust the time in milliseconds. If not specified, the default for oa-ajax-complete-wait is 1000 ms.

For more help see Troubleshooting Open Access (v4)