Some tiles on the Open Access page are not shown
Dashboard Server v5 - Regenerate
Rerun the generate option for that dashboard, from the top right-hand menu ☰ system > open access click the generate link next to that particular Open Access dashboard, as described in Troubleshooting Open Access (v5).
Dashboard Server v4 - Increase the OA ajax complete wait time
You may need to increase the time between the dashboard being loaded and snapshot being taken.
You will need to connect to your SquaredUp server. How to connect to your SquaredUp server
- On the SquaredUp server, run Notepad as administrator (Start, Run, type
notepad
, and then right-click and select Run as administrator). With Notepad in administrator mode, open the
openaccess.json
file from the following path in the Dashboard Server folder:...\User\Configuration\openaccess.json
Where to find the Dashboard Server folderName of the Dashboard Server folder
The name of the Dashboard Server folder is
SquaredUpv
followed by theproduct version number
.Location of the Dashboard Server folder
If you deployed Dashboard Server via the Azure Marketplace :The default location for the Dashboard Server folder is
F:\
.SquaredUpv[Version Number]
For example, for Dashboard Server Azure Edition v5 the default location isF:\SquaredUpv5
and for v4 .F:\SquaredUpv4
If you installed Dashboard Server using the installer:
The default location for the Dashboard Server folder is
C:\inetpub\wwwroot\SquaredUpv[Version Number]
, but a custom location may have been chosen during the installation.
For example, for Dashboard Server v5 the default folder location isC:\inetpub\wwwroot\SquaredUpv5
and for v4 C:\inetpub\wwwroot\SquaredUpv4
If
openaccess.json
is blank or only contains {} then add the following:Copy{
"oa-ajax-complete-wait": 5000
}If openaccess.json already contains settings, then you will need to add a comma at the end of the previous line to look something like this:
Copy{
"oa-loopback-base-url": "https://hostname",
"oa-ajax-complete-wait": 5000
}- Save the file.
- In IIS recycle the Dashboard Server application pool for the setting to take effect.
- You may need to adjust the time in milliseconds. If not specified, the default for
oa-ajax-complete-wait
is 1000 ms.
For more help see Troubleshooting Open Access (v4)