Troubleshooting licensing and activation
Frequently Asked Questions
How do I manage user licenses?
What can I do if users are unable to logon?
How do I know which license is currently being used?
How to check which license key is being used
Troubleshooting Activation
How do I activate my license?
Which license key do I use to activate Dashboard Server?
You need a specific Community Edition license activation key to install Dashboard Server Community Edition. This will be a different key to any other you might have received from Dashboard Server for other products. You will have received this by email with your free trial or purchase.
How can I activate if my SquaredUp server cannot connect to the internet?
That's fine, you can perform a manual or offline activation on another computer that has got internet access and then copy the .bin activation file onto the server.
See How to activate your license offline (manual activation)
I've been asked to 'reactivate' my license, how do I do that?
You will be asked to reactivate your existing license key, if it has been modified or extended.
See How to reactivate your license
"License already activated" or "Maximum activations reached"
Activation keys are normally valid for a limited number of activations.
Your Primary license key can only be activated once.
If you are adding further SquaredUp servers to a multi-server / high availability environment you should use the Secondary license key for each subsequent server . The Primary license should only be used for the first server in the deployment.
An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits
You need a specific Community Edition license activation key to install Dashboard Server Community Edition. This will be a different key to any other you might have received from Dashboard Server for other products. You will have received this by email with your free trial or purchase.
Dashboard Server license keys have a text prefix followed by 5 groups of letters and numbers:
type-prefix-aaaaa-bbbbb-ccccc-ddddd-eeeee
For example:
SQUP-PRIMARY-abc12-def34-ghi56-78jkl-90mno
Please contact SquaredUp Support if you need any help.
The activation key you have entered is incompatible with this version of Dashboard Server
You need a specific Community Edition license activation key to install Dashboard Server Community Edition. This will be a different key to any other you might have received from Dashboard Server for other products. You will have received this by email with your free trial or purchase.
This key has expired
Some license activation keys (such as for technical preview releases and evaluation licenses) are only valid for a limited time period. Contact SquaredUp Support to obtain an up-to-date activation key.
For other renewable licenses you will normally be able to renew your license before it expires. As part of this renewal process, Dashboard Server will update your existing license with the new subscription term, so you can simply reactivate your license for the changes to take effect.
See How to reactivate your license.
If your license expires before you are able to renew then you may be sent a new license activation key, which you should paste into the activation screen to activate the new key, when prompted when you open Dashboard Server.
See How to activate your license