Troubleshooting
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Collecting diagnostic information
Collecting diagnostic informationSquaredUp Support may ask you to run the Dashboard Server Diagnostics ScriptGet-Squa...
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Maintenance Page
Maintenance PageThe Maintenance page is only visible to Dashboard Server Community Edition administrators (see How to...
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Troubleshooting licensing and activation
Troubleshooting licensing and activationFrequently Asked QuestionsHow do I manage user licenses?How to manage Named U...
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Troubleshooting Open Access
Troubleshooting Open AccessRe-generate the dashboard experiencing issuesIf one particular dashboard is experiencing i...
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HTTP Error 500 - The file {filename} has not been pre-compiled, and cannot be requested
HTTP Error 500 - The file {filename} has not been pre-compiled, and cannot be requestedSymptomsUsers see a black scre...
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Web API "An error occurred while sending the request"
Web API "An error occurred while sending the request"The remote certificate is invalid according to the validation pr...
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No license available. There are either insufficient named user licenses available, or you have been blocked from logging on to this server
No license available. There are either insufficient named user licenses available, or you have been blocked from logg...
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How to check which license key is being used
How to check which license key is being usedEach Dashboard Server instance should have only oneDashboard Server licen...
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I've received a license expiry notification
I've received a license expiry notificationIf you've received a notification in Dashboard Server that your license is...
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Where to find log files
Where to find log filesHelp us speed up troubleshootingSquaredUp Support may ask you to send the Dashboard Server log...
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The tile could not be found, you may be missing a dashboard pack
The tile could not be found, you may be missing a dashboard packOverviewThis message may be seen on a dashboard tile:...