Troubleshooting Open Access
Re-generate the dashboard experiencing issues
If one particular dashboard is experiencing issues with Open Access we recommend you rerun the generate option for that dashboard.
To do this in Dashboard Server click the top right-hand menu ☰ system > open access then click the generate link next to that particular Open Access dashboard.
Alternatively, from the dashboard itself you can disable Open Access and re-enable it, by toggling from on to off to on again, which will also run the regenerate option.
You will see the message 'Preparing your Open Access dashboard, please wait':
Common errors
"Error loading dashboard - No open access dashboards were found"
You may see this message when viewing the open access navigation bar if all the dashboards that were on the open access navigation have had Open Access disabled or are removed from the Open Access navigation bar.
"Error loading dashboard - This Open Access ID is expired or relates to a page which no longer exists"
You may see this message when viewing an Open Access URL for a dashboard that was previously enabled for Open Access but has since had Open Access disabled.
Some tiles on the Open Access page are not shown
Rerun the generate option for that dashboard, from the top right-hand menu ☰ system > open access as described above.
How do I increase the Dashboard Server logging level to log data about Open Access?
Support may ask you to change the Dashboard Server logging level from information to debug. You can do this from the top right-hand menu ☰ system > maintenance .
Reference: v5 Open Access settings
The table shows Open Access settings you might see in your openaccess.json
file that you can find in your Dashboard Server folder in the path \User\Configuration\
Changing these settings changes them globally for all Open Access dashboards.
You will need to recycle the application pool for the changes to take effect.

Name of the Dashboard Server folder
The name of the Dashboard Server folder is SquaredUpv
followed by the product version number
.
Location of the Dashboard Server folder
The default location for the Dashboard Server folder is F:\
.SquaredUpv[Version Number]
For example, for Dashboard Server Community Edition v5 the default location is F:\SquaredUpv5
.
If you installed Dashboard Server using the installer:
The default location for the Dashboard Server folder is C:\inetpub\wwwroot\SquaredUpv[Version Number]
, but a custom location may have been chosen during the installation.
For example, for Dashboard Server v5 the default folder location is C:\inetpub\wwwroot\SquaredUpv5
Json | Description | Default value | Suggested |
---|---|---|---|
oa-refresh-interval | Open Access dashboard refresh interval in seconds (not in ms) (60 seconds) | 60 | 60 |
oa-theme | Open Access dashboards in Community Edition default to light theme, but can be changed to dark theme | darktheme | lightheme (if preferred) |