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An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits

Documentation Team
  • Updated

An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits

Symptoms

When activating Dashboard Server you see the following message:

"An error occurred: The key provided is invalid. Activation keys must consist of at least 5 groups of letters and digits"

Procedure

Dashboard Server license keys have a text prefix followed by 5 groups of letters and numbers:

type-prefix-aaaaa-bbbbb-ccccc-ddddd-eeeee

For example:

SQUP-PRIMARY-abc12-def34-ghi56-78jkl-90mno

Please contact SquaredUp Support if you need any help.

For more information see How to activate your license